Simplified Return & Refund Policy for Low-Value Orders
At ZESTSOX, we aim to resolve issues efficiently and fairly, especially for low-value, lightweight products like socks.
To avoid the hassle and cost of international returns, we offer a simplified refund process based on the severity of the issue.
✅ Refund Without Return Policy
Depending on the condition of the product, we may offer one of the following:
🔹 Partial Refund – 50%
If the product has a minor defect (e.g. small stitching error, slight discoloration) but is still usable,
you may receive a 50% refund of the product value without needing to return the item.
🔸 Full Refund – 100%
If the product has a serious quality issue that renders it unusable (e.g. torn, mismatched size, functional failure),
we may issue a 100% refund — no return required.
📸 What You Need to Provide
To be eligible for either refund:
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Email us at info@zestsox.com
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Include your order number
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Attach clear photos showing the issue (at least 2–3 images from different angles)
🛍️ Why This Policy Exists
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Avoids high international return shipping costs
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Reduces delays caused by customs procedures
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Enables faster resolutions for our customers
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Prevents unnecessary waste and promotes sustainability
⚠️ This Policy Applies To
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Orders with a total value under $20 USD
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Shipments via YunExpress, Cainiao, or other economy logistics services
📩 Need Help?
We’re always here to assist.
Contact us anytime at info@zestsox.com, and we’ll respond within 1–2 business days.
